Shipping + Returns – Ladywell
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Free Shipping for this Month!

How do I get free shipping?

We always offer free economy shipping! 

If you need a specific delivery date, we recommend choosing USPS Priority (2-3) days or Express shipping. Please note that these options will still require handling time.  

How do I return or exchange an item?
If you are unhappy with a product you've purchased, please email us at support@ladywell.co. We accept returns within at 30 day window from the date you receive the product. We do not accept returns outside of the 30 day window.

How long does it take to process a return?
Once a return is received, it is usually processed within 3-4 business days.

For questions about your return, email us at support@ladywell.co with your inquiry and we will respond to you as soon as we can. 

When will I get my package? 

As a small, independent company we are working hard to deliver the best service we can. Our orders are processed within 2-3 business days. 

Orders placed after 10 am PST on Fridays, on Saturdays and on Sundays will be processed 2-4 business days from the following Monday. Orders are not shipped on weekends nor national holidays. 

How will I know when my order has shipped?

You will receive an email with tracking information when your label is printed. Please allow 24 hours for the shipping provider to update any information on your tracking. 

We do not require signatures upon receipt and we are not responsible for lost or stolen packages.