Shipping + Returns

How do I get free shipping?

We occasionally offer free shipping as a promotion.

If you need a specific delivery date, we recommend choosing USPS Priority (2-3) days or Express shipping. Please note that these options will still require handling time.  

How do I return or exchange an item?

If you are unhappy with a product you've purchased, please email us at hello@getladywell.com. We accept returns within a 14 day window from the date you receive the product. We do not accept returns outside of the 14 day window. 

How do I ship an return back?

We don't offer free return shipping. Simply ship the product back via your preferred carrier and we will issue a refund once we have received the product. 

How long does it take to process a return?

Once a return is received, it is usually processed within 3-4 business days.

For questions about your return, email us at hello@getladywell.com and we will respond to you as soon as we can. 

When will I get my package? 

As a small, independent company we are working hard to deliver the best service we can. Our orders are processed within 1-3 business days. 

Orders placed after 10 am PST on Fridays, on Saturdays and on Sundays will be processed 2-4 business days from the following Monday. Orders are not shipped on weekends nor national holidays. 

How will I know when my order has shipped?

You will receive an email with tracking information when your label is printed. Please allow 24 hours for the shipping provider to update any information on your tracking. 

We do not require signatures upon receipt and we are not responsible for lost or stolen packages.